Frequently Asked Questions (FAQ)

1. Go to idealvision.ph for the complete list of available products.

2. For first time users, you need to register first by completing data information such as your name and email address. Plus, you will get our digital VIP Card with perks and discounts emailed to you after you register.

3. Browse through the navigation bar to search or directly click on the homepage links for easy access.

4. Browse and shop, then add to cart.

5. After you have completed your order, proceed to check-out.

6. Fill up your details and secure your payment method from online bank transfer, PayPal, or credit card and select “PAY NOW”. 

7. If you paid through online bank transfer, please send a photo of the confirmation message to the email sent by Ideal Vision or through a private message to Ideal Vision’s Facebook page so that the order will be processed. We can not process your order if we do not receive the proof of payment.

8. Wait for your order to arrive in 2 – 4 days.

We offer contact lenses and contact lens solutions. Please browse through the available list of products on the website. If your preferred products are not available, please send us a private message on Facebook or Instagram so we can check the availability.

Yes we do but only within the Metro Manila area for now. Buyer will be contacted on the day of the delivery. Buyer will also need to coordinate with the rider on the possible entry and exit routes for a smooth delivery of the items. Items will be delivered 2 – 4 days after order is confirmed.

As of now, we are focusing our efforts within the Metro Manila area. After the ECQ is lifted, we will be able to expand our delivery channels and service other areas as well.

During the ECQ, Ideal Vision will waive the delivery charges for your convenience.

You may refer to your previously used contact lenses packaging.

For specific grades, please send us a private message on Facebook or Instagram and we will check the availability. Please allow us at least one day to respond since our office and retail stores are currently closed due to the ECQ.

(italicized) These details are applicable only during the ECQ period. Updates to serve you better will immediately be done after the ECQ is lifted.

*Cities included are Caloocan, Las Piñas, Makati, Malabon, Manila, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, San Juan, Taguig, Valenzuela, as well as the municipality of Pateros.